Character name requests should be done through Support. The Support team will check the Character currently using the name, and confirm the qualifying criteria to see if the name can be freed for its use.
For a name to be freed, it must be on a character:
- On an account that has been inactive for more than 3 years and under level 40 OR
- Already marked for deletion by the original name owner.
Be mindful that if you have been inactive for more than 3 years, and if you abandoned a character before surpassing level 40, or left it marked for deletion, said character could be renamed or completely deleted to make the requested name available.
This Policy is not retroactive, which means previously attended cases might not follow this predefined set of rules.