The objective of this Policy is to set a standard for players returning to the game after missing the migration period for their characters on a defunct server. This Policy is meant to welcome back players that might want to try the game again but have lost their progress because they missed the chance to save it.
REQUIREMENTS:
- The account shouldn’t be banned. This Policy only covers active accounts with no ongoing disciplinary measures.
- The account can be only claimed by their rightful owner. An ID check might be performed as an extra security measure to avoid third parties gaining control of the account.
- The account shouldn’t have made transfers to Ra in the past. Having characters on Ra disqualifies you from this program, since this was made for players returning to Ra from another server for the first time.
- Account must have the space to redeem rewards on all characters. The process supports up to 3 characters to be recovered, so rewards should be applied over existing low level characters, or an Extra Characters item can be purchased and activated to use these rewards on new characters surpassing the 3 character limit.
- Extra information might be checked on your account. Since this Policy is dependent on all of the points above, Support will check that players qualify for this promotion. We count with the tools to check every requirement listed here, and a documented procedure on how to reward each case, so every decision is final and no exceptions will be made.
HOW TO APPLY:
If you meet the requirements, contact Support to start the process on your account.
Please remember that submitting a fake report to Support constitutes an infringement of our Terms of Use, so please avoid doing so. This only generates an unnecessary extra workload on our Support team, and it might lead your account to receive some type of disciplinary action.
BENEFITS:
Via Support, each qualifying player will get promotional codes with scrolls to level up their characters to a level that is equivalent to their original progress. On top of that, they will also get some basic gear and a few extra items to help you get introduced back into the game, depending on the progress made.