Sanctions
- Abuse of Communication Tools
- Access Discrepancy
- Account Selling
- Account Sharing
- Account Theft
- Account Under Investigation
Policies
Gameplay
- The game crashed and I've been unfairly penalized from accessing Battlezones. What can I do?
- I have a high ping value, to the point my game experience is suffering from it. Why is this happening?
- A specific Realm is opening more portals than the others, is the Realm Balance off?
- Do you know what will happen to with Resistance to Powers?
- How do the daily bonuses work?
- Is it illegal to buy ximerin in exchange for magnas?
Tech Support
- How to redeem a promotional code
- How to do basic network troubleshooting (Ping/Traceroute)
- When I try to log in, the launcher says "User online"
- The game launcher is stuck on “Verifying”. How can I solve this?
- I was playing and the game closed, showing the message: The game has crashed due to an unexpected error. What does it mean?
- The game does not recognize my GPU
Billing
- My account has been suspended due to Payment investigation or Payment Reversal. What does this mean?
- Another player promised me an item in exchange for buying him Ximerin. I did it and he never gave me the item he promised. What can I do now?
- I want to buy Ximerin using a SMS, but i can't find this method
- Which payment methods are available for my country?
Accounts
- I want to transfer my characters to the Ra server. What do I do?
- Could there be a problem with my account if I paid magnas to x person in exchange for Ximerin?
- My account was unfairly banned
- I have been a victim of discrimination, insults, or any kind verbal abuse from another player. What can I do?
- I moved to another country, and now I do not have access to the game and/or cannot buy Ximerin. How do I update the nationality of my account?
- My account has been stolen. How can i get it back?