When any user is found to be in breach of any of the rules and regulations mentioned in the Terms of Use and, by inheritance, also in our Rules of Conduct, an investigation or direct action may be held, that usually ends with a measure being applied to the related user account or any of its contents. It’s very important to know that we always:
- Decide all measures to be taken as a team, never individually. There’s always consultation between all the relevant parties.
- Log all measures for other members of the team, and also people responsible for Regnum’s team, to see them and audit how these rules and regulations are applied.
- Do our best in order not to apply a measure. We issue warnings whenever it’s possible.
- Take into consideration only what happens within the game and its proprietary communication tools. Any other kind of information coming from a third-party platform is always discarded, as we can’t verify its origin and validity.
Any of the measures to be applied can result in a reaction from the user involved, and that can lead to unnecessary discussions that tend to be biased as we don’t participate in them or allow them in any of our social channels because:
- These are private between the user and the company. These two parties are the only ones that know what happened and have enough information to discuss them.
- Making abuse details public and how investigations take place can lead to speculation and further abuse by others when they can predict how we will act.
- There have already been parties with all the information available to make the decision based strictly on our rules and regulations.
For the reasons stated above, discussing and speculating in public about any applied measure has to be completely avoided. To fully understand what any of the possible measures can mean or which consequences they may entail, here is a full list of them:
- Abuse of Communication Tools
- Access Discrepancy
- Account Selling
- Account Sharing
- Account Theft
- Account Under Investigation
- Account Under Payment Investigation
- Administrator Impersonation
- Being AFK in an Instance
- Breach of the Terms of Use
- Client Tampering
- Collision Error Abuse
- Collusion
- Discrimination
- Exploiting
- Harassment or Threatening
- Item Theft
- Illegal Trading
- Make Report Intention Public
- Offensive Character Name
- Private Information Request
- Secondary Account Usage
- Sexual Harassment
- Spam
- User Impersonation
- Verbal Abuse