Description
A communication tool is any channel, social media page, or application in which anyone can make comments. When a player -maybe willing or unwillingly- makes comments that go against the purpose of those channels, or when the ability to send those comments is used more frequently than the usual rate, an action to protect them has to be applied.
Possible measures
- Temporary mute in that channel or page (from 5 minutes to 1 month)
- Temporary deactivation of the account (from 1 hour to 3 months)
- Permanent deactivation of the account
Avoidance
Try to always read the rules for every channel, if available. When you don’t find them, read what the other users have commented on in the past if you’re not sure how to use that channel. Avoid posting the same messages many times, as they can lead to other users ignoring you on purpose when you just wanted to get their attention.
It’s very important to know that we open every channel of communication with a purpose, mostly for all of you to communicate but also to gather feedback that is vital to make the game and your experience better.
We love to read everything you have to say about the game, the community, and even yourselves! So we count on all of you sharing in a way that is clear and easy to follow.